Shipping policy

 

We offer free shipping to all European countries and the USA. Orders from other countries will include shipping cost based on the delivery location.

Orders are processed within 2 business days. Orders are processed and shipped on business days only. Weekends and major holidays are not included in the processing time.

Customers take full responsibility for providing correct shipping address when placing an order. Once the order has been dispatched, we are unable to redirect it.

Delivery times may vary depending on the delivery location. Delivery time for European countries may take up to 3-5 business days. Delivery time for countries outside of Europe may take up to 4-15 business days.

Shipping cost does not include any duties and taxes according to the receiving country’s laws. Lumo Casa is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lumo Casa is not liable for any products damaged or lost during shipping. If you received your order damaged due to shipping, please contact the shipment carrier to file claim. Please save all packaging materials and damaged goods before filing a claim.

Please contact us at support@lumocasa.com